Privacy Policy
1. Introduction
At Lucia Massage Therapy, your privacy is important to us. This privacy policy outlines how we collect, use, and protect your personal information when you use our services or interact with our website.
2. Information We Collect
We may collect and process the following types of personal information:
• Personal Information: Name, contact details (phone number, email address), and any relevant health information you provide during the booking process or consultation.
• Booking Information: Details related to your appointments, such as dates and times.
• Website Usage Data: Information collected through cookies or similar technologies to improve your experience on our website.
3. How We Use Your Information
Your personal data is used for the following purposes:
• To provide you with massage therapy services tailored to your needs.
• To communicate with you regarding appointments, updates, and relevant promotional offers (if opted in).
• To comply with any legal or regulatory requirements.
We do not sell, rent, or trade your personal data to third parties.
4. Data Security
We are committed to safeguarding your personal information and have implemented secure measures to protect it from unauthorised access, loss, or misuse. However, while we take all reasonable precautions, no method of transmission over the Internet is 100% secure.
5. Cookies and Website Usage
Our website uses cookies to enhance your experience. Cookies are small files stored on your device to help us analyse website traffic and improve functionality. You can disable cookies through your browser settings if preferred.
6. Your Rights
You have the right to:
• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request deletion of your data, subject to legal or regulatory obligations that may require us to retain certain information.
If you would like to exercise any of these rights, please contact us using the details provided below.
7. Third-Party Services
We may use trusted third-party tools and services (e.g., payment processors or booking platforms) to deliver our services. These providers have their own privacy policies governing the data they collect and process.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. Updates to this Privacy Policy
This privacy policy may be updated from time to time. Any significant changes will be communicated via email or updates on our website. We encourage you to review this policy periodically.
10. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Lucia Massage Therapy
Email: lucia-fernandes@hotmail.co.uk
Phone: 07509 770 3059