Terms & Conditions
1. General Information
Welcome to Lucia Massage Therapy. By booking an appointment or using this website, you agree to the following terms and conditions. These ensure clarity and professionalism between the service provider (Lucia Massage Therapy) and the client. Please read these terms carefully before making a booking.
2. Bookings and Cancellations
All appointments must be booked in advance through the website or via direct contact. Confirmation of your booking will be sent to you via email or text.
Booking Policy:
Cancellations or rescheduling require at least 24 hours’ notice.
Cancellation Policy:
Cancellations made within less than 24 hours may incur a 50% cancellation fee. No-shows will be charged the full price of the session.
3. Payment Terms
Payment is required at the time of booking or immediately after the session, as agreed.
Accepted payment methods include cash, bank transfer, or other methods specified at the time of booking.
Any refunds or credits will be issued at Lucia’s discretion in the case of disputes or errors.
4. Health and Safety
Clients are required to disclose any relevant medical conditions, injuries, or allergies prior to the session. This ensures a safe and effective treatment plan.
Refusal of Service:
Lucia Massage Therapy reserves the right to refuse service if:
• The client has a contagious illness or other condition that could pose a risk.
• The session environment is deemed unsafe or inappropriate.
• The client demonstrates inappropriate behaviour (see Section 6).
5. Late Arrivals
If you arrive late for your appointment, the session will still end at the scheduled time to avoid impacting other clients.
Full payment for the session will still be required, even if the session is shortened due to late arrival.
6. Professional Conduct
Lucia Massage Therapy is committed to providing a professional and respectful service.
Any inappropriate, offensive, or suggestive behaviour by the client will result in the immediate termination of the session without a refund.
Repeat incidents may result in refusal of future bookings.
7. Liability
All services are provided with the utmost care and professionalism. However, Lucia Massage Therapy will not be held liable for:
• Adverse effects resulting from undisclosed medical conditions or allergies.
• Any injuries sustained outside of the massage session.
It is the client’s responsibility to follow any aftercare advice provided to enhance the benefits of the session and avoid complications.
8. Privacy
Lucia Massage Therapy respects your privacy. Any personal information shared during booking or sessions will be handled in accordance with our Privacy Policy.
9. Changes to Terms
Lucia Massage Therapy reserves the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes via email or updates on the website.
10. Contact Information
For any questions or concerns regarding these terms and conditions, please contact:
Lucia Massage Therapy
Email: lucia-fernandes@hotmail.co.uk
Phone: 07509 770 3059